Refund & Return Policy
Updated August 7th, 2023
Refunds
We hope you love your products as much as we enjoyed making them. In the event you're not satisfied with your purchase and would like a refund, we offer a money-back guarantee within 30 days of your purchase.
For products purchased from an authorized retailer, their return policy applies — please contact them directly for more information.
Refund qualifications
To be eligible for a refund, the following criteria must be met:
- All refunds must be related to an atlaspearl.com order. We do not offer refunds on items purchased outside of atlaspearl.com.
- The refund must be requested within 30 days of purchase.
- The order must be marked as delivered. We do not offer refunds for orders placed in transit.
- For issues with product taste, due to the unique nature of the product, we ask that you spend more time with it to develop a palate. If you are still unsatisfied, you may request a refund.
- For non-food (inedible) items, the product must be unused, undamaged, in its original packaging, and must be returned.
- The product must not be a digital item, such as a gift card. All digital or gift card sales are final.
For all refunds:
- Any shipping costs from the original order are non-refundable.
- We do not price match with retailers or competitors.
- Returning edible products is not required.
- Please allow up to 15 business days to process your refund.
- For non-food (inedible) items, the refund will be processed when the merchandise has been returned.
- Refunds will be returned to the original form of payment.
- We do not offer store credit or gift cards for refunds.
To request a refund, please reach out to us here.
Returns
If your order is eligible for a return and refund:
- A pre-paid shipping label will be provided to you.
- Please pack the item securely to ensure there is no damage to the product in transit.
- You may use the original product box or your own. Please ensure any reference to old tracking numbers or labels are completely removed.
- Insert any related paperwork inside your box. This can include your RMA# or original order number and will help us process the return faster.
- Securely attach your return label to the package.
- Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.
If you choose to use your own shipper, please include original order information or the return RMA number inside the box. We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.
This policy was last modified on August 7th, 2023.